Delivery Service Provider
We use PostNord for all our deliveries. If the package fits your mailbox, you will be able to find it directly there. If this is not the case, your package will be sent via PostNord MyPack package service and you will be able to pick it up at the nearest pick-up point.
We process your order upon receipt Monday-Friday 9.00-17.00 (CET) with 2-4 days delivery time within Sweden (PostNord 1:a klassbrev) .
For international shipments within EU, please count with 4-8 days depending on the destination (* due to the current COVID-19 situation with up to 15 working days) , outside of EU with 5-10 days (* due to the current COVID-19 situation with up to 20 working days).
If we are unable to deliver your package, according to your chosen delivery option, it will automatically be returned to us.
Import duties, customs & taxes
If your delivery destination is outside of the EU except of Norway* we are not charging you taxes or other duties (Incoterms 2010: DAP). As the recipient you are in this case liable for all import duties, customs and local sales taxes levied by the country you are having your parcel shipped to. Payment of these will be due at the point of delivery or after delivery. We are unable to advise you of the amount that will have to be paid, please contact your local tax office prior to placing your order to ensure that you are aware of the total cost for your order.
*From 1 April 2020, all online marketplaces and online shops selling to Norway are obliged to collect 25% Norwegian VAT on low-value goods (below NOK 3,000 per item, excluding shipping and insurance costs) and be registered in the Norwegian Tax Administration's VOEC register.
Please note: Silly Silas is not liable for these charges and will therefore not be reimbursed or refunded. In certain regions you may need to produce additional documents in order to clear customs. Please contact your local post office to clarify if and what is needed.
Your order is normally processed within 24h of receipt and we are working hard at keeping any delays to a minimum.